Ordering & Payment
- Orders can be made/received in multiple ways to make it easy for you.
- Online ordering and payment
- Email orders to MediNat Australia
- Send us your purchase order direct to MediNat Australia if you have an account.
- By Phone. Note: All phone orders to MediNat Australia must be confirmed by email for security reasons to protect you from scams who may try to order in your name and send to another address.
MediNat Australia uses EWay payment gateway for Credit Card or Direct Account Transfers. Both payment methods are recognised as Australia’s most safe and secure SSL & TLS Certified payment gateways to take and process payments.
For commercial customers we accept payments via EFT according to the details provided on our invoices or personally negotiated with MediNat Australia and we process orders upon receipt of a purchase order or equivalent via email. (always preferred) Credit Card Payment via phone can be accommodated although not a preferred option.
If you’d like to discuss alternative options or open a Commercial Account with MediNat Australia, please contact us to discuss.
Promotions & Discounts
From time to time MediNat Australia may offer promotions and discounts on products. These may be advertised online, or via direct marketing materials. All discounts offered will be honoured for the stated duration of the promotional period, and must be prepaid unless otherwise negotiated.
Pricing and GST Information
All prices provided on the website are exclusive of Government Standard Tax (GST). In accordance with Australian law we are obliged to charge GST at a rate of 10 % on all products purchased. This cost is applied upon checkout and will appear as a separate item before Gross Amount, on any estimate, invoice, receipt or statement of account, as appropriate.
When will my card be charged?
If you place an order with us online your credit card will be charged immediately following progression through EWay payment gateway. If you pay over the phone your credit card will be charged prior to the dispatch of goods, which typically occurs the same day an order is received if the transaction is completed before 3.30pm EST. If a credit card transaction is unsuccessful you will be notified immediately as we will be unable to dispatch goods to you until payment has been successfully received.
Note: all Credit Card details obtained over the phone are destroyed immediately after a successful transaction.
We will be happy to discuss payment methods and terms to meet the needs of commercial customer who hold, or open, an account with us. Please contact us for further discussion.
Invoices & Receipts
Receipts for payments received will be issued by MediNat Australia as appropriate at the time of Credit Card debit or via Invoice receipt if the transaction is via EFT.
Invoices will be provided with all goods ordered, by either electronic or paper means. All invoices issued to commercial account holders are due for payment within 14 days of issue and your prompt attention to these matters is appreciated. Failure to pay within the agreed terms may result in your account being converted to payment before delivery.
Commercial Terms beyond the standard 14 days must be negotiated with and agreed by MediNat Australia in writing prior to order commencement.